Top 5 FAQs

Frequently asked questions & other supporting information

InvestSMART has several tools and guides to help you select the right portfolio.

You will notice a common thread throughout the guides, the investment time frame. We recommend investors look at the suggested time frame associated with each portfolio to see if it aligns with their investment goal.

Here is a list of tools and guides to help select the right portfolio:


Additionally, we have InvestSMART Bootcamp, which is a comprehensive investment course designed to get you started on the right foot.

Explore Bootcamp here.

Professionally Managed Account (PMA) investors have access to an online feature that allows them to request targeted contribution options to:

a) Add a new Model Portfolio(s) to their PMA...

For example, if you had $10,000 invested in the InvestSMART Balanced Portfolio and wanted to also have $10,000 in the InvestSMART Growth Portfolio.

b) Contribute to a specific Model Portfolio(s) within their existing PMA.. For example, if you had $20,000 invested between the InvestSMART Balanced Portfolio and the InvestSMART Growth Portfolio, and would like to add another $5,000 but only to one portfolio.

Both actions can be completed using the same feature in the My Account section:

  • Click My Account and My Investments
  • Select Add Funds
  • Enter Contribution Amount by Dollar Figure ($)
  • Provide New Allocation Breakdown by Percentage (%) and then select Next
  • Select Verify to receive a Code via Email or SMS
  • Enter Code to Complete Verification

Upon completing the verification step the details required to make the funds transfer utilising the BPAY system will be provided. If you require any assistance utilising this feature, please contact us at and we'll walk you through it.

You can hold more than one investment model in the same account. You can hold as many investment models in the same account as you like.

If the model is part of our capped fee range the management fee will apply to your account as a whole.

For example if you hold the InvestSMART Balanced Portfolio and the InvestSMART International Portfolio you will only pay a maximum of $451pa on your portfolio and not $451 per model.

If you are an existing investor the only time you would open a brand new InvestSMART Professionally Managed Account (PMA) is if you are investing via a different entity. For example you have a personal account but also wish to invest in joint names or an in your self-managed super fund.

As an existing investor you can add funds to your existing PMA or add a new investment portfolio to your PMA via the Add Funds feature in My Account. 

Here are some examples of when you would open a new account:

  • You're a new client with no account
  • You want to change or open an account under a different legal entity like a company, trust, or SMSF
  • You want to add your partner as a legal owner
  • You previously closed your account 

Yes, you can withdraw your funds at any time using the Withdrawal Request feature via the My Account section.

Your investments are not subject to a minimum investment period, and there is no exit fee.

You should, however, always consider the suggested timeframe of your chosen model portfolio(s) and associated brokerage charges to sell your holdings.

The holdings are very liquid and trade as ETFs on the ASX.

We usually have funds returned to clients in 4-5 business days from the submitted withdrawal request. Withdrawal requests are processed the following day they're received.

If you have multiple model portfolios in your InvestSMART PMA you can choose which investment the funds are drawn from via the Withdrawal Request section.