The curse of thoughtless automation

Here’s a prediction. By 2017, the single biggest way in which digital technology will annoy people is through intrusive and annoying algorithmic automation.

Here’s a prediction. By 2017, the single biggest way in which digital technology will annoy people is through thoughtless, intrusive and annoying algorithmic automation.

Let’s call it 'Overengineering 2.0.'

Over-engineering 1.0 has been all about feature bloat. It’s the result of an approach to system design that thinks the more things we can give people in technology, the happier we’ll all be. 

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