Rise of the machines... and the HR dilemma

Concern over the influence of ICT on jobs and wages demands a new role for HR managers. Doing nothing is not an option.

In the late 1990s, I was the Manager of the Information for Development program at The World Bank. Those were the early days of the Internet "revolution," and conferences about the dramatic changes being fostered by information and communication technologies were all the rage. Common themes for debate ranged from the implications of e-publishing for conventional books to the future of labour in the information age and the dangers of a digital divide.

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