It finally clicked: how to look good at a suitable price
This co-worker had had his suit made in Asia for a couple of hundred dollars. "He hadn't had to compromise on fit or style or price - anything," Wakefield says. And I thought, 'Why not get that without having to go overseas?"'
With the help of long-time friend Robin McGowan, Wakefield, now 25, set up an online tailoring business. The site - institchu.com - allows suits to be custom-designed and made to measure. You'll need 12 measurements - including shoulder, back length and "half bottom" - or you can select a standard sizing. Style, fabric and detailing are then chosen from a menu. The suits are made at a Shanghai factory and delivered within three weeks.
"Most men find suit shopping frustrating and time-consuming," Wakefield says. "This allows them to get great quality suits at a fraction of the price."
Two-and-a-half years later, the Sydney-based business is taking 200 orders a month - enough to enable Wakefield, an investment banker, and McGowan, a marketer, to give up their day jobs.
"It's been a long process and all-consuming from the minute I wake up. But we saw the opportunity and wanted to get in before anyone else," Wakefield says. "Competition's popping up all over the world, but it is a niche market; there's still not great awareness. [Our customers are] younger corporate males, aged 21 to 45, who are not afraid to use the internet."
But traditional gentlemen's outfitters say any reservations about buying a suit from an online business might be justified. Most people would struggle to take their own measurements, says Rick Miolo, owner of Melbourne's V and J Menswear. "Getting a good fit, especially when it comes to suiting online, sometimes takes several attempts," he says.
"If you're a bodybuilder, are your biceps big, or your glutes if you're a soccer player? There's no room for error."
John Poulakis, owner of menswear store Harrolds, recalls a classic episode of TV comedy MASH, set in Korea, in which a character had a suit made.
"He said, this is really cheap and this is really good, but the pinstripes, instead of going vertical, they went horizontal," Poulakis says. "Every time I think of cheap Hong Kong tailors, I think of that."
Miolo says being able to see and feel the fabric is an important part of buying a suit. "Price often reflects quality and durability of the garment," he says.
Nonetheless, Miolo says his shop will be joining the online world within the next six months.
Frequently Asked Questions about this Article…
Institchu is a Sydney-based online tailoring business that lets customers design made-to-measure suits by supplying 12 measurements (or choosing standard sizing), selecting style, fabric and detailing; the suits are manufactured at a Shanghai factory and delivered within about three weeks.
James Wakefield and friend Robin McGowan founded Institchu after Wakefield saw a colleague wearing an affordable, well-fitted suit made in Asia and realised customers could get great fit, style and price without going overseas.
About two-and-a-half years after launch the business was taking roughly 200 orders a month—enough, the founders say, to let them give up their day jobs and focus on the venture full time.
Institchu targets younger corporate males aged about 21 to 45 who are comfortable using the internet and want affordable, made-to-measure suits purchased online.
Traditional menswear retailers warn that customers often struggle to take accurate measurements themselves, fit can require several attempts, unusual body shapes (for example bodybuilders) leave little margin for error, and online buyers can’t touch fabric—factors that can affect fit and perceived quality.
Institchu's suits are made at a factory in Shanghai and, according to the company, are delivered to customers within about three weeks.
The founders describe online tailoring as a niche market with growing competition around the world but still limited awareness, suggesting room for growth if awareness and differentiation increase.
Yes—while some traditional retailers voice caution about online fit and fabric issues, owners like Rick Miolo say their stores will be moving into the online space within months, indicating incumbents are adapting to the trend.

