Incoming Metcash boss takes fight to rivals
Mr Morrice - replacing Andrew Reitzer, who will leave on June 30 after leading the company for 15 years - said Metcash's independent supermarket customers could beat the duopoly but it wasn't necessarily a battle over who had the cheapest prices.
"Our job as a wholesaler is to ensure our customers can compete as best they can with the chains who have got much more scale," he said.
"But [we also want to] help them to understand where they can differentiate, because one could argue ... the two chains [Woolworths and Coles] are quite similar to each other in many ways, whereas the benefit of the IGA network is these are local people who have got local businesses who understand the local customers."
For the next three months, the Scottish-born incoming CEO will work closely with Mr Reitzer before entering the trenches of the supermarket wars.
Mr Morrice, 52, and a supporter of Aberdeen FC, said Metcash had a battle on its hands as Woolworths and Coles fought an intense price war.
"The challenge facing Metcash in food and grocery, in part, in the last couple of years, has been food deflation and obviously that has direct impact on the wholesale part of the model," he said.
But Mr Morrice said Metcash's customer base of independent supermarket chains, trading under the IGA banner, could offer a lot more than just cheap prices.
"I think IGA supermarkets have got a lot of benefits the chains can't ever have - the benefits of local ownership and the passion to deliver, in many instances, outstanding customer service," he said.
Metcash was forced to lift its marketing spend last year.
"What's happening today is not a price war, this is where the media has it totally wrong, it's a marketing war," Mr Reitzer told Fairfax Media.
Mr Morrice, who between 2004 and 2011 was CEO of New Zealand discount retailer the Warehouse Group, will be paid a salary of $1.5 million with short-term and long-term incentives worth up to $2.7 million.
Frequently Asked Questions about this Article…
The incoming Metcash chief executive is Ian Morrice, a 52-year-old Scottish-born retail veteran who was CEO of New Zealand discount retailer The Warehouse Group from 2004 to 2011. He replaces Andrew Reitzer, who will leave on June 30 after 15 years leading Metcash.
Morrice has said he will review all aspects of Metcash, including its private label strategy and marketing budget, as he assesses how to strengthen the wholesaler and support independent supermarket customers.
Metcash plans to help its independent supermarket customers—trading under the IGA banner—differentiate through local ownership, tailored customer service and other strengths, rather than trying to match the chains solely on price.
Metcash’s leadership argues the situation is more of a marketing war than a pure price war. CEO Andrew Reitzer said media coverage has overstated it as a price war, and Metcash increased its marketing spend last year.
According to Morrice, recent food deflation has had a direct impact on the wholesale part of Metcash’s model, presenting a challenge for its food and grocery operations.
Metcash says IGA supermarkets benefit from local ownership, a deeper understanding of local customers and often stronger customer service—traits that the larger chains may not replicate.
Morrice will work closely with Andrew Reitzer for the next three months before taking on full responsibilities and confronting the competitive supermarket environment.
Ian Morrice will be paid a salary of $1.5 million, with short-term and long-term incentives worth up to $2.7 million, according to the report.

