Changing computing exceptions to workplace norms

The transition from the PC era to the cloud era is changing the nature of work and that means IT managers need to used to giving employees what they want.

Today’s IT departments now operate in a world where staff, management and customers’ ongoing expectations and experiences now shape their policies and thinking – and this is a major reversal in attitude and approach for most management infomation system (MIS) professionals. The issue really isn't about ‘command and control’ of IT resources, it’s now about making sure that systems and processes work within people’s everyday expectations and needs while balancing the requirements of the organisation for security, business alignment and rock-solid reliability of their IT resources.

At the heart of this new way of thinking is the consumerisation of IT and the transition from the PC era to the cloud era, which is fundamentally changing the nature of work.

Exceptions vs assumptions

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