TOOLS OF THE TRADE
Job: General manager.
Where: Jenee mobile (a NFP telco).
Why is it important?
Many vulnerable people in our society find it difficult to participate independently in our community. They can end up feeling lonely or isolated. We are a not-for-profit telco and the help button is an application [on mobile phones signed up to Jenee] that calls our help centre.
People might call us because they feel lonely. Some call if they are having an anxiety attack. Others call if they are lost, as the help button also has GPS tracking. It also gives family members and carers with some peace of mind.
What do your colleagues think?
When a person calls, our consultant has details about them as shared by them or their family. It could be they have low literacy - so if they are lost, we won't ask them what the street sign says; instead, we can guide them via landmarks. We built our call centre around customer service.
Unusual moment?
One 69-year-old customer with cerebral palsy phoned us to tell us he'd caught a train to Darling Harbour to have lunch. It's the first time he'd ever done that in his life. He called us when he got home and said: "I've never felt so free."
How much does it cost?
$35-$85 per month. Price includes access to the help centre and GPS tracking.
Frequently Asked Questions about this Article…
The help button on Jenee mobile phones is designed to assist vulnerable individuals by connecting them to a help center. It provides support for those feeling lonely, experiencing anxiety, or needing guidance if they are lost, thanks to its GPS tracking feature.
Jenee mobile's call center is tailored to accommodate individuals with low literacy by guiding them using landmarks instead of street signs, ensuring they receive the help they need without unnecessary stress.
Users have shared positive experiences, such as a 69-year-old customer with cerebral palsy who felt a newfound sense of freedom after using the service to navigate independently for the first time.
The cost of using Jenee mobile's services ranges from $35 to $85 per month, which includes access to the help center and GPS tracking.
Jenee mobile's customer service is built around understanding and supporting the specific needs of its users, providing personalized assistance based on the information shared by the users or their families.
The GPS tracking feature of Jenee mobile's help button offers peace of mind to family members and carers by allowing them to know the whereabouts of their loved ones and ensuring they can receive help when needed.
Jenee mobile is important for vulnerable individuals as it helps them participate more independently in the community, reducing feelings of loneliness and isolation by providing a reliable support system.
Users typically call Jenee mobile for assistance when they feel lonely, are experiencing an anxiety attack, or need help navigating if they are lost, thanks to the help button's GPS tracking capabilities.
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