TOOLS OF THE TRADE

Name Jo Palmer.

Name Jo Palmer.

Job Managing director.

Where Gate 7.

Why is it important? Our core business is promoting tourism destinations around the world. Every day there will be a conversation with someone in the US or Germany, where we have clients. [To plan a meeting or a call] we sometimes jump online to check the times, but we also have a physical clock on the wall in the meeting room so you can see all three time zones.

We know the US is best in the first couple of hours of our day. Of course, the east coast of the US is trickier; you have to get up earlier, or do the call from home. For Germany, we slot in time at the end of the day. Sometimes you have to call them after dinner.

What do your colleagues think? The biggest thing people have to get used to when setting a time for an international meeting is being aware of the date line. People think they are being clever by saying 3pm Wednesday, but whose Wednesday, ours or theirs? Outlook is good for this, it actually understands the time differences so the meeting request goes to the right day and timeslot.

Unusual moment? The trickiest time is when you have one country moving into daylight savings before the other moves out. That's the time our wall clock gets used the most.

How much does it cost? The wall clock costs about $100. Googling the time in any city works too; I do that about 10 times a day.

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