Hard questions on soft skills

As ANZ and Westpac pursue efficiency gains through hundreds of job cuts, Phil Preston writes that there are massive improvements to be made through employee engagement and cleaning up internal costs.

It’s a grim picture out there in job world as ANZ Bank follows Westpac in announcing job losses – it will shed 1,000 jobs by the end of the year – hardly surprising given the backdrop of global economic stress and a more cautionary approach to debt from business and households.

Should all organisations downsize themselves in sympathy? Is it wise to make investments in this environment? What is the smart thing to do?

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