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TPG Telecom Limited (ASX:TPG)

ALERT: Price-sensitive ASX Announcement for TPG
Current share price for TPG : $3.590 -0.21 (-5.53%)+
Announcement
Release
18 Nov 2025 8:45AM
Price at Release
$3.800
Full Release
download
Summary
TPG Telecom Limited issued a statement regarding a Triple Zero emergency service incident that occurred on 13 November 2025, where a customer using a Samsung device with outdated software was unable to make a Triple Zero call, resulting in a tragic loss of life. The company confirmed that there were no outages on the TPG Telecom network at the time of the incident and emphasized the importance of updating device software to ensure compatibility with emergency services. TPG Telecom had previously notified customers using older Samsung devices to update their software and blocked devices not updated within 28-35 days as per regulations. The company has communicated with relevant authorities and continues to stress the prioritization of customer safety.
Key Points
  • TPG Telecom issued a statement on a Triple Zero incident.
  • A Samsung device with outdated software failed to make an emergency call.
  • No network outages occurred at the time of the incident.
  • Customers were previously notified to update device software.
  • Devices are blocked if not updated within the regulatory period.
  • TPG Telecom communicated with authorities about the incident.
  • The company emphasizes customer safety as a priority.
IMPORTANT NOTE: This information is autogenerated and has not been reviewed for accuracy or completeness. You should refer to the full announcement here for further information.