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The trouble with SLAs

Organisations rely on SLAs to ensure they are receiving the IT services they are paying for but they are no longer the service management panacea.

15 Nov 2013
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De Blasio dreams of a different New York

Bloomberg put the boom back in New York's economy and made it a safer place. But the city's new mayor-elect has pledged a very different set of promises to address rising inequality in the Big Apple.

15 Nov 2013
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