'There's no crisis, my job is done and now I'm gone'
Mr Quigley said on Friday he would step down from the company charged with building Australia's largest infrastructure project as soon as a replacement could be found. But he said the design and the architecture of the $37.4 billion national broadband network were now complete and his job was done.
He also dismissed claims by opposition communications spokesman Malcolm Turnbull that his retirement suggested the NBN project was in crisis.
"It's certainly a tough project, we have our challenges," Mr Quigley said. "And by the way, when the vision of the company is a source of debate, it is a hard [job] to do. Having said that, the management team that reports to me is a very good group of people, that work well together and deal with the challenges.
"I believe - and what HR people tell me - is that our retention rate is considerably better than the national average. Our turnover is half of the national average ... that doesn't smack to me of a company in crisis."
A global search by an executive recruitment agency will now begin for a replacement for Mr Quigley in a process expected to take several months. Mr Quigley said his replacement should cover two distinct roles: one overseeing operations and one overseeing construction. "It needs someone with a background in a company that runs 'stuff' and that builds 'stuff'."
He likened the NBN Co's construction role to that of a factory. "We are running a big distributed factory. We are doing the same thing many times over: building 4000 FSANs [fibre serving access nodes] all around the country."
But others say it will be hard to fill the vacancy and questioned Mr Quigley's assessment of the skill set needed.
Barry Lyons, a partner with executive recruiter MFJ Partners, said the role would require an executive with experience in large infrastructure projects and he did not expect it to be filled from the ranks of current NBN Co executives. "The major task is still to build the network and to build the organisation that can build the network. You need someone who has overseen a major infrastructure build, and there are few comparable projects in this size," he said.
Tony Brown, senior analyst at Informa Telecoms and Media, questioned Mr Quigley's assertion that the design and architecture of the NBN were complete, and predicted that the role of chief executive would be hard to fill.
"To say that the foundations have been laid would be a stretch, to say the least," he said. "The fibre network still only passes 1.7 per cent of the total homes and we still don't know whether this is going to be a fibre-to-the-home or a fibre-to-the-node network."
Mr Brown said the NBN Co chief executive was an incredibly tough role, which would be a turnoff for potential candidates. "You are squeezed between two political parties and the media. You would have to be very brave to take this role before the election without knowing who your bosses would be and what sort of the network you'd be rolling out. And it is going to need someone who is willing to go down to Canberra every three months and get their feet put in front of the fire and be publicly questioned [in parliamentary committee hearings]."
He questioned whether any overseas executive with suitable experience would "be prepared to come down there and put up with the kind of stuff that Quigley has had to put up with".
Frequently Asked Questions about this Article…
Outgoing NBN Co chief executive Mike Quigley said he will step down once a replacement is found. He played down suggestions of a crisis, saying the $37.4 billion national broadband network's design and architecture are complete and that he is handing over a company that is in good shape.
A global search run by an executive recruitment agency will begin and the process is expected to take several months, according to the article.
Mike Quigley said the replacement should cover two distinct roles — overseeing operations and overseeing construction — and should have a background in both running 'stuff' and building 'stuff'. Others quoted in the article added that the role likely needs an executive with experience overseeing large infrastructure projects.
No. Quigley said NBN Co's retention rate is considerably better than the national average and that turnover is about half of the national average, which he argued does not indicate a company in crisis.
No. While Quigley asserted the design and architecture were complete, Tony Brown, a senior analyst at Informa Telecoms and Media, questioned that view, saying the foundations have not clearly been laid and noting the fibre network at that point only passed about 1.7% of homes.
The article highlights that NBN Co is running a large, distributed construction programme—building many fibre serving access nodes around the country—which requires both operational discipline and major infrastructure build expertise. Observers also warn the job is tough because of political and media scrutiny, which could complicate leadership continuity.
Some recruitment experts doubt it. Barry Lyons, a partner with executive recruiter MFJ Partners, said he did not expect the role to be filled from the ranks of current NBN Co executives and believes an outsider with large infrastructure project experience is more likely.
Tony Brown noted the CEO role is extremely challenging because the executive is squeezed between political parties and the media, must regularly face parliamentary committee hearings, and be prepared for intense public scrutiny. For investors, that means leadership risk and potential policy uncertainty can be material considerations until a stable successor is in place.

