The once in a lifetime overhaul that Centrelink deserves

The Department of Human Services is considering upgrading its 30 year old Income Support Integrated System (ISIS) in the new year. It's an incredibly risky task but this is too big an opportunity to ignore.

The Department of Human Services (DHS) has indicated it is considering upgrading its 30 year old Income Support Integrated System (ISIS) in the new year. This upgrade presents a once in a lifetime opportunity for DHS to improve its digital offering which is currently cumbersome, unproductive and still full of paperwork.

However, as many government departments before it, DHS has an incredibly risky task ahead.

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