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The Brits are twits

Britain's top companies are embracing social media, but Twitter has proved to be their preferred avenue to customers.
By · 9 Jun 2011
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Social media strategies aren't becoming important to big corporates – they are important. While Australian chief executives are becoming more personally involved in their companies' social media strategies, their British cousins are also embracing the technology, with a particular taste for Twitter. A good scroll up from the bottom of this infographic from It's Elementary Watson shows that the FTSE 100 prefers Twitter over Facebook to communicate with its customers, although Burberry has made good use of both with over three million Facebook likes and 253,000 Twitter followers.

As Technology Spectator editor Charis Palmer explains, Australian companies are prone to viewing social media strategies as a marketing or corporate communications tool, which isn't quite correct. Burberry's use of its Twitter and Facebook accounts go beyond mere marketing and seek to build a rounded relationship with the customer.

If you're having trouble viewing this infographic on our site, you can download a fully fledged pdf on this page.

Infographic FTSE 100 social media

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Alexander Liddington-Cox
Alexander Liddington-Cox
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