Telstra warned on overcharging
- {{x.value}}
{{ twilioFailed ? 'SMS Code Failed to Send…' : 'Enter verification code' }}
{{ completedStep1 ? 'Start your free 15 day trial now' : content.trialHeading.replace('{0}', user.FirstName) }}
{{ content.upgradeHeading.replace('{0}', user.FirstName) }}
The email address you entered is registered with InvestSMART
Please login to continue
We have sent you an email with the details of your registration.
Looks you are already a member. Please enter your password to proceed
{{ upgradeCTAText }}
Updating information
Please wait ...
Your membership to InvestSMART Group recently failed to renew.
Please make sure your payment details are up to date to continue your membership.
Having trouble renewing?
Please contact Member Services on support@investsmart.com.au or 1300 880 160
You've recently updated your payment details.
It may take a few minutes to update your subscription details, during this time you will not be able to view locked content.
If you are still having trouble viewing content after 10 minutes, try logging out of your account and logging back in.
Still having trouble viewing content?
Please contact Member Services on support@investsmart.com.au or 1300 880 160
Please click on the ACTIVATE button to activate your Intelligent Investor 15-day free trial
Please click on the ACTIVATE button to finalise your membership
Unsuccessful registration
Registration for this event is available only to Eureka Report members. View our membership page for more information.
Registration for this event is available only to Intelligent Investor members. View our membership page for more information.
- You are already registered for this event.
- This event is already full.
- Please select a quantity for at least one ticket.
- {{ i }}
Forgotten password
Please enter your email address below to request a new password
- Verify your email address by clicking on the link we sent to {{user.Email}}
- You now have free access, we look forward to helping you on your financial journey.
The Australian Communications and Media Authority (ACMA) has issued Telstra (TLS) a formal warning for incorrectly billing customers with its international roaming charges.
The warning comes after the telco turned itself into the regulator last November, saying that it overcharged 260,000 customers for a combined total of over $30 million for using 3G and 4G services overseas between 2006 and 2012.
The regulator responded by launching a formal investigation into the matter, finding that Telstra only acted on the issue in 2009, after one consumer complained about multiple incorrect overseas data usage bills.
The regulator has deemed a formal, public warning as a sufficient punishment for the telco given that it self-reported the fault and has also worked to systematically refund incorrectly billed consumers.
In a statement, the ACMA confirmed that it does not have the power to fine or force Telstra to provide refunds. It clarified that the Telstra is doing so of its own volition.
ACMA chairman Chris Chapman said the investigation proves the importance of correct billing in Australia’s telco industry.
“Our investigation makes it very clear that all telcos need to listen to their customers who report billing problems and be vigilant about any potential issues with the information provided to them by third parties,” he said.
The ACMA also confirmed that its focus over the next quarter will be on ensuring that all telcos are providing accurate data usage notifications.
Call 1300 880 160
Start a chat
Schedule a call
