Telstra (TLS) has acquired Sydney-based unified communications and contact centre technology integrator NSC Group (North Shore Connections) to beef up its Network Applications and Services (NAS) portfolio.
Telstra’s Network Applications and Services head David Burns said the acquisition would make Telstra the leading provider of unified communications solutions in Australia and strengthen its contact centre technology services.
“We are committed to giving our customers powerful communication solutions that improve the efficiency of their businesses and enhance the way they serve their own customers,” Mr Burns said in a statement.
NSC Group Chairman Craig Neil said the acquisition would give Telstra complete contact centre capability and give current NSC customers access to the broader range of Telstra’s products and services.
“We’re really proud of the business that we’ve built at NSC Group. We recognise our business is a terrific fit for Telstra. We know our customers will continue to receive outstanding service and our people will add great capability to Telstra,” Mr Neil said.
Telstra’s recent FY13 earnings announcement recorded a strong showing of its NAS division, which saw a 17.7% increase in revenue to $1.5 billion from the previous year.
Its international business delivered a combined Global Connectivity and NAS revenue of $566 million, or a growth of 11.4% from the previous year.
The financial terms of the deal were not disclosed.