Outlook cloudy

Microsoft's cloud email service Outlook.com went offline for three days, and the company issued an apology to affected users.

The article reports that Outlook.com was offline for three days before Microsoft apologised.

Microsoft said the outage was caused by servers failing to sync on mobile devices using Exchange ActiveSync.

The article indicates Outlook.com users were affected generally, with particular impact on mobile-device users relying on Exchange ActiveSync to sync email.

Microsoft apologised to users, explained the cause (Exchange ActiveSync sync failure), and said it had learned from the incident.

Dick Craddock, group program manager for Outlook.com, is quoted in the article saying, "We have learnt from this incident."

No — the article does not provide details about a full fix or specific preventive measures; it only reports Microsoft's apology, the cause, and the comment that they learned from the incident.

No — the article does not discuss financial consequences or any impact on Microsoft's stock; it focuses on the outage, its cause, and Microsoft's response.