New Zealand's gain from Australia's offshoring pain

Australian firms hurt by a slowing economy are moving roles across the Tasman Sea. Lower costs, a convenient time zone and a shared culture are giving Kiwi companies a chance to make hay while the sun shines.

When Australian customers of Quickflix ring the online video rental and streaming service's support centre, the voice at the other end of the line sounds reassuringly familiar.

That's because the person speaking is not in Manila or Bangalore, but Auckland, New Zealand, where call centres have been steadily gaining clients from neighbouring Australia.


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