NBN Co's bad telco habits

Fixing the disconnect between the industry and customers is ostensibly one of the key benefits of building a NBN. But is NBN Co suffering the same affliction as the big telcos when it comes to transparency?

The relationship between the telecommunications industry and its customers has always been adversarial with the telcos seen as a necessary evil; their promises of “customer satisfaction”, “value for money” and transparency disregarded as disingenuous PR speak.

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