How to cut customer churn

Telco customers are a fickle lot and service providers need to find long-term solutions to developing a quality of service that will keep them hooked.

The hyper-competitive world of telecommunications has seen fickle customers change allegiances at times when they perceive one Communications Service Provider (CSP) to be offering more value than another. To survive, CSPs need to adopt long-term solutions that help them offer the quality of service that their customers demand.

With CSPs, the end-user experience is the end-all and be-all. Fail there and your customer moves on to the next provider. There is always someone else just a little bit cheaper, speedier, and/or more flexible.

{{content.question}}

Mastercard

{{ twilioFailed ? 'SMS Code Failed to Send…' : 'An SMS verification code has been sent ...' }}

Hi {{ user.FirstName }}

Looks like you have already taken a free trial

Please enter your payment details

We have sent you a code via SMS to {{user.DayPhone}}

please enter this code below to complete your SMS verification

We cannot send you a code via SMS to {{user.DayPhone}}

If you didn't receive SMS code please

SMS code cannot be sent due to: {{ twilioStatus }}

Please select one of the options below:

Looks you are already a member. Please enter your password to proceed

Please untick this box when using a public or shared device


Verify your mobile number to proceed...

Please check your mobile number below and press the Send Verification Code button. This will be used to complete your verification in the next step.

Please sign up for full access

Mastercard

Updating information

Please wait ...

Trial

Mastercard
{{ productPrice }} / day
( GST included )
Price $0
GST $0
Discount -{{productDiscount}}
TOTAL {{productPrice}}
  • Mastercard
  • Visa

Please click on the ACTIVATE button to finalise your membership

Mastercard

The email address you entered is registered with InvestSMART.

Please login or select "Don't know password"

Please untick this box when using a public or shared device


Register as a new member

(using a different email)

Related Articles