EXPLAINER: Why your broadband seems slower

Is your internet connection driving you to despair? Paul Budde explains what's behind the growing number of problems few telcos are willing to talk about.

More often these days, both in our email boxes and during radio interviews, we are being asked questions and hearing complaints about the quality of broadband.

In general the complaints are:

After a while the users affected by these issues call helpdesks but, as we all know, that rarely results in a positive experience.

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