DJs looks back in anger, but has eye on harmonious future
The man who replaced McInnes as DJs CEO, Paul Zahra, doesn't actually name him and the dud DJs board in Wednesday's annual results and strategic plan update but it's there between the lines as the chain struggles towards becoming a 21st-century business.
A new point-of-sale system running on electricity has replaced the previous steam-powered model, making all sorts of modern retail systems possible. There's the whole omni-channel thingy, and the idea of providing service in the shops is catching on.
Every part of the update on the strategic plan implies the previous management and board were asleep out the back of the stockroom, failing to invest in the future of the business while milking profits in what was a less-competitive retail environment. There is no guarantee the DJs makeover will achieve much. As previously argued, there are good reasons why just copying the Nordstrom playbook might not work here, but at least the current team is giving it a go.
There's also progress on DJs' welcome effort to tackle the international ripoff of Australian consumers by foreign suppliers - the euphemistic "cost price harmonisation" plan.
In other words, David Jones is working on its suppliers to be able to purchase stuff at the same price as its peers overseas.
Says the company: "A key focus of the business since the announcement of the company's future strategic direction plan has been to address the difference in pricing of international brands in Australia compared to overseas. We commenced a detailed work program to address international cost price differentials in March 2012. Cost price harmonisation negotiations have covered both new and existing international brands in our business.
"All new international brands signed up by David Jones post March 2012 have been price harmonised before entering the business. In terms of existing international brands the company identified approximately 250 brands that required cost price harmonisation. Negotiations have taken place with all of these brands and to date, 60 per cent have harmonised their prices. Negotiations remain on foot with the remainder."
Not surprisingly, the company reports the "harmonised" prices are resulting in increased sales at maintained gross margins. Just imagine that - people are prepared to buy more stuff when it is priced competitively. It clearly didn't take much to excite the DJs share price. Underlying profit was effectively flat while the bottom line and sales numbers continued to slide. DJs investors live in hope, too.
Frequently Asked Questions about this Article…
David Jones is rolling out a modernisation program that includes a new point-of-sale system, stronger omni-channel capabilities (linking online and in-store), a renewed focus on in-store customer service and a supplier negotiation program called cost price harmonisation to make international brand pricing more competitive.
Paul Zahra is the CEO who replaced the previous leadership. The company’s strategic update implies the earlier management and board underinvested in modern retail systems, and the new team is now attempting to revive the business with technology, service and supplier changes.
Cost price harmonisation is David Jones’ program to negotiate international brand pricing so Australian customers pay similar wholesale prices to overseas peers. The idea is that more competitive retail prices will encourage customers to buy more while preserving gross margins.
The company identified roughly 250 existing international brands that required harmonisation. It says negotiations have taken place with all of them and about 60% have harmonised their prices so far. All new international brands signed after March 2012 were price-harmonised before entering the business.
According to the company, the harmonised prices have resulted in increased sales while maintaining gross margins — in other words, lower relative retail prices have stimulated demand without eroding reported gross margin levels.
The article reports that underlying profit was effectively flat, while the company’s bottom line and sales numbers continued to slide. The strategic changes are intended to reverse that trend, but there is no guarantee of success yet.
David Jones appears to be adopting elements associated with high-service, omni-channel retailers like Nordstrom (better service, integrated systems). The article notes there are good reasons why directly copying that playbook might not automatically work in Australia, but the current team is pursuing a similar approach.
Key risks highlighted in the article include uncertain outcomes from the makeover (no guarantee it will succeed), past underinvestment that left the business behind, ongoing negotiations with suppliers (not all brands are harmonised yet), and recent flat underlying profits and sliding sales — factors investors should watch closely.

