Coles makes a bold choice in Jeff Kennett

Coles' appointment of Jeff Kennett as the independent arbiter between the chain and its suppliers shows it is taking criticisms about its dealings with suppliers very seriously.

Whether the appointment of Jeff Kennett to oversee Coles’ new supplier charter reflects the perceived duress the two major supermarket chains are under or if it is simply good corporate and business practice, it is a sensible response to the distrust that has emerged from suppliers as the chains have sought to improve their productivity.

The new Coles charter will regulate the relationships Coles has with farmers, food processors and its other suppliers and provide a framework for dealing with and escalating any disputes they have with the chain.


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