CBA tops satisfaction rating

DBM survey shows CBA Westpac lead rivals in business customer satisfaction.

Commonwealth Bank of Australia (CBA) has pulled ahead of its big bank rivals when it comes to business customer satisfaction, while Australia and New Zealand Banking Group (ANZ) continues to languish at the back of the pack.

CBA scored an average customer satisfaction rating of 7.5 out of 10 among business customers in July, the highest level ever achieved by the bank.


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