BOQ widens review scope
- {{x.value}}
{{ twilioFailed ? 'SMS Code Failed to Send…' : 'Enter verification code' }}
{{ completedStep1 ? 'Authentication & Security' : content.trialHeading.replace('{0}', user.FirstName) }}
{{ content.upgradeHeading.replace('{0}', user.FirstName) }}
The email address you entered is registered with InvestSMART
Please login to continue
We have sent you an email with the details of your registration.
Looks you are already a member. Please enter your password to proceed
{{ upgradeCTAText }}
Updating information
Please wait ...
Your membership to InvestSMART Group recently failed to renew.
Please make sure your payment details are up to date to continue your membership.
Having trouble renewing?
Please contact Member Services on support@investsmart.com.au or 1300 880 160
You've recently updated your payment details.
It may take a few minutes to update your subscription details, during this time you will not be able to view locked content.
If you are still having trouble viewing content after 10 minutes, try logging out of your account and logging back in.
Still having trouble viewing content?
Please contact Member Services on support@investsmart.com.au or 1300 880 160
Please click on the ACTIVATE button to activate your Intelligent Investor 15-day free trial
Please click on the ACTIVATE button to finalise your membership
Unsuccessful registration
Registration for this event is available only to Eureka Report members. View our membership page for more information.
Registration for this event is available only to Intelligent Investor members. View our membership page for more information.
- You are already registered for this event.
- This event is already full.
- Please select a quantity for at least one ticket.
- {{ i }}
Forgotten password
Please enter your email address below to request a new password
- Verify your email address by clicking on the link we sent to {{user.Email}}
- You now have free access, we look forward to helping you on your financial journey.
Bank of Queensland (BOQ) will broaden a review into its compliance systems and remediation processes, at the request of the Australian Securities and Investment Commission
In a statement, ASIC said the development comes after further reports of errors in the lender's interest rates and fees.
The lender self-reported a $12 million customer error to ASIC last year, following a system issue.
As a result of ASIC action, Bank of Queensland appointed an independent expert to make sure its compliance systems were effective and customers were refunded.
It was revealed in August the review had uncovered further errors, some dating back to 2004, resulting in customers being overcharged in fees and underpaid in interest.
The bank confirmed that it would refund an additional $34.5 million and pay another $11.5 million to fix these additional errors.
"We want to make sure the expert’s review leaves no stone unturned and all customers are appropriately compensated," ASIC deputy chairman Peter Kell said.
"The review will also ensure that any necessary compliance system improvements are made to minimise the occurrence of similar errors in future."
Bank of Queensland will report to ASIC regularly over the coming year.
Call 1300 880 160
Start a chat
Schedule a call
