A management failure for govt IT

The failures highlighted in the Queensland auditor-general's most recent report are interesting, but it's part of a broader problem that sees too many IT projects fail to meet expectations. Since 2008, it seems little has changed in government IT.

In recent years there have been a number of high-profile failures in government IT projects. Big projects cost big money, but the potential damage from project failure goes much deeper, particularly when there are delays in delivering key government outcomes. At a time of tight fiscal constraint, there is little public forgiveness for delays and overspends. A 2011 Queensland auditor-general’s report looking across government agencies contains some interesting insights. The report raises very similar issues to the earlier federal government’s Gershon report. Perhaps it is time to heed these messages.

It’s time for cool heads and realistic assessments


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