A data-driven financial transformation

Banks face a critical juncture: they can either capitalise on the opportunities provided by new technology, or risk becoming irrelevant.

The customer relationship in consumer banking has profoundly shifted, with the primary interaction between a bank and its customer no longer occurring through a teller or even an ATM. Online and mobile banking are now mainstream and money is changing hands through a growing number of channels.

Recent technological advancements such as near-field communication (NFC) payments, app banking and wearable computing technologies will be key drivers in transforming the banking systems and consumer interactions of the future.

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