Top 10 IT service management challenges for 2012

It's been a tough year for IT infrastructure and operations (I&O) professionals and unfortunately things aren't expected to get any easier.

This year has been a tough one for many IT infrastructure and operations (I&O) professionals and the bad news is that 2012 isn’t going to be any easier. With the pressures of the continued mandate to “deliver more with less” now compounded by increased business demands on, and scrutiny of, IT service delivery; all against a backdrop of increased business and IT complexity.

The current environment is characterised by increased business scrutiny, increased expectations and increased complexity and these elements are all going to play a role next year as we tackle the top 10 challenges waiting in the wings.

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