There should be no other store like David Jones

Dear Mr Zahra, I love department stores, especially David Jones. Or, at least I used to. As I wander through my local David Jones stores (either Bondi Junction or Sydney City) there’s nothing special, exciting or even unique about what I see. Plenty of other stores have better service, flasher fit outs and a bigger range. Where’s the ‘wow’ factor? With retailing moving online, consumers becoming more spend thrift and Westfield muscling in on luxury retailing, you should be acutely aware of the problems facing department stores. Drawing customers to DJs is only going to get harder. You need to...

Dear Mr Zahra,

I love department stores, especially David Jones.

Or, at least I used to.

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