Telstra's weakest link

The telco might be busy touting its 4G network, selling iPhones and pocketing a few billion a year in NBN-related windfalls, but there is still plenty of room for improvement when it comes to customer service.

Telstra’s Annual General Meeting (AGM) yesterday had a triumphant ring to it and the message from chief executive David Thodey was clear – a new era is at hand for the telco.

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