Stifling the electricity price storm

Energy costs in Australia are spiralling upwards, but there is an innovative way to take the worry out of energy for householders.

A few days ago I met with Greg Guthridge, who is the Managing Director of Utility Customer Care Practice at global consulting giant Accenture. We discussed international leading practice on how energy companies are using technology to better manage their relationships with customers.

Where the conversation became particularly interesting was on the issue of how we might bring spiralling electricity costs – due to excessive peak demand and poor energy efficiency – under control.


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