Dancing a new digital tune

Mobile apps are no longer the preserve of smaller, more nimble organisations; they are being adopted for frontline services by even the largest government agencies to provide high-volume transactional applications.

The Australian Department of Human Services (DHS) is at the forefront of deploying mobile apps to transform the way services are delivered and reduce costs. The agency’s Express Plus apps provide citizens with a new interface option and create a catalyst for both user-centered re-engineering of services and more agile app development.

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