A 21st century retail perspective

Throwing money on massive IT transformation projects might not be the best way forward for the retail sector, and the way forward will need some strategic thinking about what’s important and what’s not.

For a casual observer it may seem as if computer technologies are advancing at an exponential pace, amidst a growing concern that businesses are being left behind.  Retailers in particular are quite concerned, looking for ways to combat the general decline in consumer demand and worried that unless they urgently embrace all new technologies, things will get even worse.

In reality, what we are observing is a synergetic effect of three technological streams:

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